Resume

Summary

UX Designer committed to providing intuitive, user-centered design solutions that adhere to accessibility standards. Over 5 years of technical communication experience allows for a multi-faceted approach to usability by pulling from a research, design, and content-based skillset to create user-centered and data-driven designs.

Technical Skills

Tools: Figma, Adobe Creative Cloud, GitHub, Google Drive, Microsoft Office

Skills: Atomic design, heuristic evaluation, typography, color theory, storyboarding, interaction design, iconography, user flows, user interviews, user personas, insight analysis, agile methodology, SEO Optimization, DITA

Languages: HTML, CSS, JavaScript, XML

Education

UX/UI Design Certificate ⎸ University of Minnesota

Certificate in Technical Communication ⎸ University of Minnesota

BA Technical Communication and Professional Writing ⎸ Metropolitan State University

Professional Experience

Guest Advisor ⎸ Usability Specialist and Information Architect

Spavia Day Spa, March 2024 – January 2025

Developed and optimized user-centered documentation and workflows to enhance business operations and streamline processes to improve customer service outcomes and employee consistency.

Article Reviewer ⎸ Editor

Study.com, December 2022 – September 2024

Collaborated with writers to edit, fact-check, and finalize articles for publication by providing constructive and actionable feedback to improve writing quality and ensure project expectations and company guidelines were met.

Projects

Guest Advisor Reference Manual

Information Developer and Usability Specialist ⎸ August 2024 – January 2025

Created a comprehensive reference manual for new and current Guest Advisors at both the Minnetonka and Maple Grove locations, continuously updating content based on user research to reflect new and updated information.

Daily Activity and Issue Tracking System

Information Architect and Usability Specialist ⎸ July 2024 – August 2024

Standardized data visualization and reporting processes across locations to track trends in membership sales, guest inquiries, and task completion.

Libby Kids App Design

UX/UI Designer ⎸ November 2023

Designed a partner app to Libby specifically for kids to make reading more enjoyable and provide parents with an easier way to be involved in their children’s digital reading experience.

Artlet Mobile Design

UX/UI Designer ⎸ July-August 2023

Designed and iterated a crafting social app by conducting user research, creating site mock-ups, and analyzing testing data to determine and meet user expectation and needs.

Non-Profit Website Redesign

UX Designer ⎸ September 2023

Redesigned a local non-profit’s website to improve content communication for volunteers and donors through storyboarding, user flows, and A/B testing.

Client Website Usability Test

UX Researcher ⎸ March-May 2022

Streamlined client website UX by designing, executing, and analyzing a remote usability test using heat map grid analysis, time-on-task analysis, and providing action item recommendations

Website Content Strategy Plan

Content Strategist ⎸ September-November 2020

Created homepage mock-up and sample content for a content strategy plan by determining content needs, project expectations, content taxonomy, and project timetable.